We offer 30-day hassle-free returns on eligible items. This section explains exactly how returns work, who pays for what, and how long refunds take.
Return Window
You may request a return within 30 calendar days of the delivery date.
Return Conditions
Items must be:
- Unused and in original condition
- In original packaging with all tags attached
- Returned with the original order number
Return Shipping Cost — Two Clear Scenarios
We distinguish between two types of returns, and in both cases the return is free for you:
| Scenario | Who Pays Return Shipping | Prepaid Label Provided? |
|---|---|---|
| Change of mind (remorse): you ordered the wrong size, color, or simply changed your mind | Veronicabearddeal covers the cost | Yes |
| Defective or quality issue: the item arrived damaged, defective, or materially different from the description | Veronicabearddeal covers the cost | Yes |
There is no restocking fee and no return processing fee in either case.
How to Return — Step by Step
- Email info@veronicabearddeal.my with your order number and reason for return. For quality issues, please include photos.
- We will reply within 1 business day with a prepaid return label and packing instructions.
- Pack the item securely in its original packaging with tags attached.
- Ship the package using the provided label.
- Keep your drop-off receipt until your refund is confirmed.
Return Address
334 Ridge Trail Drive
Chesterfield, MO 63017
United States
Refund Timeline
Once your return arrives at our facility, we inspect it and process the refund within 1–2 business days. The refund is issued to your original payment method. Your bank or card issuer may take an additional 7–10 business days to post the refund to your statement. You will receive a refund confirmation email once we have processed the return.
Exchanges
We do not process direct exchanges. If you need a different size or item, please return the original item for a refund and place a new order. This is the fastest way to receive the item you want, because the new order ships as soon as it is processed.
Non-Returnable Items
Items returned used, damaged by the customer, or missing original packaging may be refused or subject to a partial refund. Final sale items, if any are listed on the product page, are not eligible for return.
Last updated: October 7, 2026